Repair Orders

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Maximize Repair Order Workflow Efficiency With The Most Impactful Features In Aviation MRO

Vista-Suite Enterprise offers robust repair order capabilities tailored for aviation MRO and part 145 repair station operations. Users can assign separate outbound and inbound shipping addresses to ensure items are returned to the correct facility, including for core exchanges. Piece part costs are calculated from prior transactions, with system warnings for ownership mismatches. Charges can be applied directly to part numbers, and passthrough fields for freight and miscellaneous costs are excluded from tax. Line items can pull from regular, consigned, or pool inventory, and support multiple transaction types such as flat-rate exchange or overhaul within a single order. Repair orders link directly to sales orders, receiving events, and related transactions, with tools for copying charges, batch document printing, and customizable templates.

Repair Order Workflow and System Navigation

Vista-Suite Enterprise transactions are designed with a variety of features to streamline processing. The clone feature is no exception, but it's more than just a copy. With Vista-Suite Enterprise, you can clone a repair order by selecting one or more customers to create new repair orders for. Yes, that's right. You can create as many new repair orders as you need at once.

Quickly select from a list of predefined clauses on the repair order header and individual items without searching through documents or relying on manual entry. Unlike legacy systems with inefficient clause management, Vista-Suite Enterprise provides an organized selection of clauses to support the flexibility required for different business scenarios. Sales teams can quickly apply the correct terms without rewriting text or risking inconsistencies. This ensures every repair order is accurate and customized for the situation while keeping the process fast and efficient. Additionally, you can assign more than one clause as your default, manually apply more than one clause at a time, and easily edit your clauses before use.

Include both outbound and inbound addresses on a repair order so that shipments are properly tracked and delivered to the correct locations. The outbound address specifies where the item is being sent for repair, while the inbound address designates where it should be returned once the work is complete. This is essential for cases where the repaired item needs to go to a different facility, such as a warehouse or another department. Efficiently manage core exchanges by directing returned defective units to the correct location for credit or overhaul.

Activate editing for all line items' input fields at once, eliminating the need to select and save each line individually. This approach allows for rapid data entry across all lines and item fields by reducing repetitive actions, saving valuable time while providing a smoother, more intuitive experience.

Vista-Suite Enterprise is the first and only Aviation ERP system that allows you to select vendor pricing records as if they were a stock line to fulfill the requirements of a repair order transaction. Being able to do so lets you broker like no other system!

Selecting piece parts in a repair order automatically calculates costs based on the last sales order price, customer quote price, or purchase order cost. If you attempt to use piece parts that don’t match the customer property of the item being repaired, a helpful warning will appear. During receiving, any unused piece parts can be returned to inventory as normal stock. Shipping is handled like standard inventory, simplifying the process for warehouse staff to pick, pack, and ship. Additional piece parts can be sent as needed until the repaired unit is received. Finally, all piece part shipments are linked to both the items they are associated with and the linked orders section of the repair order.

International businesses transact in multiple currencies, and Vista-Suite Enterprise can support that. But we give you more than just a currency code table. With our integration to online real-time currency tracking services, you can update your exchange rates any time you desire with just a few clicks of the mouse. Currency codes, exchange rates, and rate effective dates are all held against the transactions, so updating your exchange rates won't interfere with your historical data.

Vista-Suite Enterprise has powerful tax code features for repair orders, customer quotes, and invoices, allowing you to specify different tax rates by transaction type for both part sales and charge type line items. This means you can create as many tax codes as you need, each with as many as 18 different tax rates to support complex tax situations.

Have you ever done an exchange core charge? A repair charge or an over-and-above repair charge? Most systems let you record those types of transactions but keep the charges separate from the parts. That means you lose visibility of those charges related to parts in your transaction history. But not with Vista-Suite Enterprise! We let you create charges for part master records, so you don't lose that visibility. With Vista-Suite Enterprise, we combined the concepts of non-stock transactions and charge transactions into one, making it more powerful for you!

All transactions provide special charge fields in the header for Freight and Miscellaneous costs that will bypass the tax calculations and appear in the totals of the transactions. These are in addition to the traditional line item charge capabilities.

Most Inventory Lot systems restrict you to selling inventory on a single line item only from a single Lot. With Vista-Suite Enterprise Inventory Pools, part 145 repair stations can mix and match regular, consigned, and non-consigned Pool inventory on a single line item. This vast and powerful time-saving tool takes the worry out of dealing with consignments or Pools when adjusting repair order requirements.

Sometimes, you need to adjust the cost of Pools up or down manually. You may manage your consignments differently or need to add or subtract costs to accommodate special circumstances. Manual cost adjustments are easy to make, and those adjustments are recorded in the adjustment logs for easy audit support.

Providing shipping details on your repair orders is essential. Even the export details such as INCO terms and ECCN characteristics. These are all part of the negotiated contract the repair order represents. Vista-Suite Enterprise puts all of this at your fingertips in easy-to-understand ways so you can do what you do best: sell parts!

Every line item is capable of displaying crucial information on the repair order, such as tag/certificate number, tag date, tagged by, traceability, and serial number. The details are automatically populated based on the selected inventory's data or from the source transaction to minimize data entry, separate communication, or immediate documentation sharing.

Unlike other systems that limit alternates to a single predefined item, Vista-Suite Enterprise allows for greater flexibility in specifying alternate parts. Users can select alternates from a predefined list of linked part numbers or choose from the entire master parts catalog, ensuring more options when creating repair orders involving exchanges. Multiple alternate lines can be added, including linked and unlinked parts, providing greater adaptability in arranging repair orders.

Include a mix of line items having different transaction types such as outright sale, cost-plus exchange, flat-rate exchange, rental, brokered repair, bench check, overhaul, modification, and inspections—all within a single repair order. This flexibility eliminates the need for separate repair orders for different transaction types or unexpected changes to the repair order requirements.

Exchange repair orders can include the core return by date, replacement charge, exchange note, and a list of different part numbers as acceptable core options. Exchange line items are clearly detailed as cost plus or flat rate and show applicable core costs

Supporting the business process is critical in an Aviation ERP and MRO software. With Vista-Suite Enterprise, you can transition orders from one to the other. The repair order is no exception. When a repair is no longer the best option for the customer, you can quickly and easily convert a repair order into a sales order with just a few clicks. All of the quote header and item details are carried over. Even inventory records are automatically allocated if they are still available.

If you are seeking repair services, whether it's through an external broker or from your own 145 Repair Station, the repair order module is designed to assist you in that process. We are the only Aviation ERP system that can create a receiving event for your inbound items directly from a repair order. From there, you can create work or repair orders, for example. Quick, easy, and flexible to support your business process.

When a repair transaction leads to the sale of a replacement part or service, seamlessly link the repair order to a sales order. This creates a direct, trackable connection between the two transactions, ensuring smooth management of cases where a sale is necessary instead of completing the repair. By integrating these processes, you can easily handle non-standard orders and maintain organized records.

While some estimated charges appear on the initial repair order, the final charges may be added throughout the process. Receive charges on Vista-Sutie Enterprise repair orders with ease, and allocate charges to specific line items on the repair order or to the overall order so the actual cost of each item or the entire order is accurately reflected and recorded in the corresponding transaction.

Vista-Suite Enterprise has a robust audit log system, and we are expanding it routinely. The audit log system provides visibility of the date, time, and details of record changes for header and item activities. But our audit log system also shows ancillary activity, such as attaching files or creating a note, and we call those secondary audit logs. Primary and Secondary audit logs give you a full 360-degree view of what is happening in your transactions.

Productivity and Automation

A row of signal icons accompanies each repair order line item, so you don't have to waste valuable time searching to find if it involves hazmat, is linked to a shipping or receiving record, is allocated, shipped or invoiced, is approved or is a piece-part.

Tracking your sales team transactions, as well as sales agents, can be tricky. With Vista-Suite Enterprise, the system can automatically assign salespeople or agents to the repair order transactions based on the user profile, the customer account, the part number, and even the inventory that is selected during the creation of the repair order. Vista-Suite Enterprise's salesperson and agent tracking system is one of the most robust available among the Aviation ERP and MRO software systems on the market.

Each top-level transaction or record has its own unique URL. This is important when it comes to software. Having that unique URL means you can share the link directly to transactions with your co-workers, or reports can have embedded hyperlinks so you can open the transactions directly, and that hyperlink technique also works great in email notifications.

Easily access all related transactions directly from an order or individual line item, ensuring complete visibility across connected workflows. This feature allows users to seamlessly navigate between linked orders, such as repair orders, purchase orders, quotes, invoices, repairs, work orders, shipping, and receiving, without searching manually. Users can quickly track order progress, verify dependencies, and make informed decisions more efficiently by providing a clear view of all associated transactions.

Vista-Suite Enterprise's powerful browse grids offer quick visibility to child records. For example, when you are searching repair orders, you don't even have to open the repair order to view the line items. Just click the sub-browse and have full access to all the line items on the spot.

Many transactions inside Vista-Suite Enterprise have what we call the "Shazam" feature. This super helpful tool lets you select a part-type line item and copy it to a charge-type line item with just one click. It references the original line item using the item numbers, so it's easy to see what the charge is related to. This feature is popular with users who need to create extract charges for exchanges, repairs, or even price adjustments.

The Shazam button is a powerful one-click feature that simplifies the complex process of billing over-and-above repair charges without compromising inventory accuracy. Traditionally, users of other systems must create fake inventory lines and manually shift costs to avoid inflating inventory values, all while trying to keep transactions properly associated. Shazam eliminates this cumbersome workaround by instantly moving the excess repair cost off the inventory line and onto a charge line.

When clicked, the user is presented with an input prompt that says, "Specify the amount for labor, misc, and part cost you wish to move to a new charge line item." By nudging the user to specify the amounts for labor, misc, and part costs, the over-and-above repair costs can be quickly categorized for accurate billing. From there, you can select the charge and generate a linked sales order to invoice the customer.

This ingenious method ensures that the overage is treated as an expense while maintaining complete linkage to inventory and transaction records. With Shazam, what used to be a multi-step manual process is now fast and cleanly integrated.

File attachments are critical, and with Vista-Suite Enterprise, you can attach files to many types of records, including repair orders. Suppose you are emailing your repair order and choose to attach a file to an outbound email from your local computer. In that case, Vista-Suite Enterprise will automatically save those attachments to the repair order header files area for you.

Aviation is a document-heavy industry, and transactions frequently require printing multiple types of documents. With Vista-Suite Enterprise, you can select all of the documents you wish to print all at once and have them all attached to your outgoing email with a single click. This powerful feature can save you tons of time producing the required documents for your transactions.

When choosing to print (generate) a repair order from the templates available, there is an option to save the repair order PDF directly to the transaction's files, ensuring a reliable record of what was sent at a specific time. This feature is valuable for version control and audit purposes, preserving historical repair orders even if pricing or details change later. While the system can regenerate repair orders on demand and provide an audit trail of actions, this feature adds an extra layer of flexibility to various workflows.

Speed is everything. That's why we incorporate shortcuts to everyday tasks all over our system. Printing is a great example. Just look up the order from the main browse, and you can print your default documents without even opening the transaction. Our convenient action menus offer several features of different kinds depending on where you are in the system.

Printing (generating) a repair order from the templates available provides access to email messaging capabilities, and the repair order PDF is automatically attached. Other files from the order, stock, company, and main library are also available as attachment sources

With Vista-Suite Enterprise, you can upload and store unlimited files like technical manuals, documents, photos, and videos. All company media is organized into a central file library for easy access. When attaching files to a repair order, choose files from the main file library, company files, linked order files, inventory files, and files from your computer.

With the advent of online business process tools, managing projects in card-like layouts is becoming the norm. We have applied this concept to your transactions, giving you a visual and interactive Kanban board that lets you manage your business process by driving the transactions through different statuses. The boards can auto-refesh, filter and gives you drag-and-drop capabilities. This powerful management tool can help you streamline your business processes like never before!

User Experience and Customization

A powerful feature available throughout Vista-Suite Enterprise is the capability of unique user-defined fields (UDFs). You can create as many UDFs as you need to track data elements, from notes to selection lists, currency, numbers, or even dates. UDFs are presented in a spreadsheet-like fashion, which promotes fast data entry, and the fields can be pulled into reports for powerful data analytics. Colored tabs quickly identify UDF values being filled in partially, entirely, or not at all.

The ability to rearrange and hide columns makes the line item grids fully customizable. Each user can adjust the visible information to their preferences for optimal productivity. This same feature is utilized across the system wherever data tables are present.

Transaction numbering is critical. Numbering can be used to separate transactions for different departments, products or services, and other valuable purposes. More importantly, if you have a data migration, you want your migrated data to show your original transaction numbers. This is all possible with Vista-Suite Enterprise, and the powerful number log system lets you define as many number logs for any transaction as you wish. With pre-fix and post-fix options, your numbering schemas can be simple or complex, depending on your needs.

User-defined line item category codes can help you segregate line items inside your reports and dashboards so you can quickly report on groups of transactions.

Vista-Suite Enterprise's pinned notes system is the most powerful in any ERP or MRO software, and we made it even better! Pinned notes let you create system-wide pins or categories with which notes can be created. Each pinned note is date and time stamped and shows the creator of the note. You can also attach files to a note, lock a note, search, filter on notes, and even run reports on different pin categories. Vista-Suite Enterprise's pinned note system is so powerful that some companies use it instead of a CRM.

All transactions in Vista-Suite Enterprise have an external notes feature that lets you input separate notes meant just for the customer. Most systems believe that one note area is sufficient, but we understand the importance and difference between an internal note and a note the customer or vendor should see. So, we make it easy and straightforward by giving you that special area for external communication on your transactions.

The document customization in Vista-Suite Enterprise offers the flexibility to design and edit your own materials. Although the data structure and design tools available are made with both beginners and advanced users in mind, our team can design and build custom documents as an additional service.

Repair Order List View Expanded

The expanded portion reveals repair order line items and at-a-glance signals that indicate if an item is a hazardous material, allocated, shipped, invoiced, linked to a receiving or shipping event, is approved, or has piece parts. Among the customizable columns displayed is the item disposition, allowing for quick awareness of progress without the need to open the record.

View A Dedicated List Of Ordered Items

The "Ordered Items List" layout instantly surfaces ordered items and the corresponding repair orders, eliminating the tedious, time-consuming process of manually identifying ordered items and related details. The quick-action menu enables options to edit the repair order, print docs, view files, and view item notes.

Repair Order Kanban Layout

Kanban layouts can be a powerful tool for managing sales orders due to their visual workflow, making it easy to track each order's status and ensuring that nothing gets lost in the process.

Repair Order Transaction Header

Intuitively structured header information and tabbed access to additional sales order essentials make this the most efficient repair order workflow in the industry.

Working With Piece Parts

Repair Order Transaction Lower Detail

At the top is an expanded line item where linked orders are displayed. Below is a view of record history, and the repair order’s summary of totals.

Standard Reports Include:

Repair Order Document: Provide suppliers with a well-structured, professional repair order that clearly communicates expectations, such as precise delivery and payment terms, repair requirements, pricing, and other essential details.
Open Repair Orders: A record of all pending repair orders that have been created but not yet resolved, fulfilled, or shipped. The report is presented in a clean, spreadsheet-style format that feels familiar to users accustomed to working in Excel. While the default output is a static PDF for easy sharing and printing, the report can also be exported to Excel for those who prefer to filter, sort, or manipulate the data in a more interactive way. If a different layout or style better fits your team's preferences, we can tailor the report format to suit your workflow as an additional service.
Repair Order Status: A report summarizing the status of repair orders, such as created, hold, warranty, shipped, received, and closed, for example. Customize the status names to your own requirements. The report can be tailored to list details such as repair station name, buyer, terms, number of unique items, etc.
Repair Order Piece Parts: Provides detailed information about all the individual parts used, required, or ordered to complete repair jobs associated with your repair orders.
Pack Slip: A document included with repair order shipments detailing the contents of the package for verification upon receipt.

Samples:

Repair Order Document

Provide suppliers with a well-structured, professional repair order that clearly communicates expectations, such as precise delivery and payment terms, repair requirements, pricing, and other essential detail

Open Repair Orders

A record of all pending repair orders that have been created but not yet resolved, fulfilled, or shipped. The report is presented in a clean, spreadsheet-style format that feels familiar to users accustomed to working in Excel. While the default output is a static PDF for easy sharing and printing, the report can also be exported to Excel for those who prefer to filter, sort, or manipulate the data in a more interactive way. If a different layout or style better fits your team's preferences, we can tailor the report format to suit your workflow as an additional service.

Repair Order Status

A report summarizing the status of repair orders, such as created, hold, warranty, shipped, received, and closed, for example. Customize the status names to your own requirements. The report can be tailored to list details such as repair station name, buyer, terms, number of unique items, etc.

Repair Orders

Maximize Repair Order Workflow Efficiency With The Most Impactful Features In Aviation MRO

Repair Order Workflow and System Navigation

Clone Entire Repair Orders Or Line Items

Header And Item Clauses

Include Outbound and Inbound Shipping Details

Edit Several Items At Once

Treat Vendor Pricing Just Like Inventory

Working With Piece Parts In Repair Orders

Supports Multi-Currency

Support For Tax Codes

Supports Charges For Part Numbers, And Not Just Charge Codes

Separate Charge Fields For Cost Passthrough

Mix and Match Regular Stock, Consigned Stock, and Pool Stock On The Line Items

Support Manual Cost Adjustments

Include Freight Information, INCO Terms, And ECN Details

Line Item Level Traceability, SN, And Tag Details If Desired

Specify Alternate Parts For Line Items

Supports Multiple Transaction Types

Include Important Exchange Transaction Details

Create Sales Orders Directly From Repair Orders

Create An Inventory Receiving Event From A Repair Orde

Link To A Sales Order From A Repair Order

Receive Charges Within A Repair Order

Header And Detail Audit Logs

Productivity and Automation

Signals Indicate The State Of Each Line Item

Automatically Assign Salespeople Or Agents

Transactions Have Unique URLs For Easy Sharing With Co-Workers

View Linked Orders At The Item And Order Level

Embedded Sub-Browses For Easy Visibility Of Items

Shazam A Line Item

Attach Files

Print Multiple Documents With A Single Click

Save Printed Repair orders To Repair order Files Automatically

Print And Email Right From The Main Browse

Integrated Emailing Capabilities

Attach Files To Outgoing Emails From Multiple Sources

Kanban Boards To Manage Repair Order Stages And Business Process Flows

User Experience and Customization

User-Defined Fields For Headers And Items

Customizable Browse Grids For Line Items

Customizable Numbering System With Unlimited Number Logs

Categorize Line Items With Category Codes

Internal Pinned Notes

External Notes

Customize Repair Order Documents To Fit Your Needs